Delivery timeframes: Where is my order?Updated a day ago
This page explains current shipping timeframes, holiday delays, partial shipments, and what to do if you need help with your order.
Current Shipping Update (Holiday Period Orders)
Orders placed between 15 December 2025 and 15 January 2026 may experience temporary processing delays due to the holiday shutdown and high seasonal demand.
What to Expect
Please allow additional processing time of up to 7-10 days
All orders placed during this period are scheduled to leave the warehouse by the week of the 19 January 2026
Tracking details are sent by email once your order has been dispatched
Want to Cancel or Get a Refund?
If your order has not yet been fulfilled, you can request a cancellation and refund by:
Emailing [email protected] with your order number, or
Visiting our contact page:
👉 https://www.keto.com.au/pages/contact
Partially Fulfilled Orders (Missing Items)
If your order status shows “Partially Fulfilled” during the holiday season delay, this means:
Some items were shipped first so you can get started sooner
Remaining items will ship separately from another warehouse location
We are aware of the outstanding items — no action is required from you
You will receive another shipping confirmation email when the remaining items are dispatched.
All holiday-affected orders are due to leave the warehouse by the week of 19 January 2026.
Normal Shipping Operations
From 31 January, operations return to normal.
Processing Times
Orders ship same day or next business day, depending on:
When the order enters processing
Regional carrier cut-off times
Carrier pickup delays may add 1 business day
Delivery Timeframes (After Dispatch)
Parcel Post
Same state: 2–4 business days
Interstate: 3–6 business days
Express Post
Same state: 1–2 business days
Interstate: 1–3 business days
Delivery times may vary depending on carrier conditions.
Check My Delivery Status or Get Help
For the fastest assistance, use our self-service contact portal:
👉 https://www.keto.com.au/pages/contact
This allows us to quickly:
Locate your order
Confirm fulfilment or dispatch status
Check if your order is affected by current delays
Important to Know
Delivery timeframes apply after dispatch, not from the order date
Tracking details are sent once your order leaves the warehouse
Partial fulfilment means more items are still on the way