Delivery timeframes: Where is my order?Updated a month ago

This page explains current shipping timeframes, holiday delays, partial shipments, and what to do if you need help with your order.

Want to Cancel or Get a Refund?

If your order has not yet been fulfilled, you can request a cancellation and refund by:

• Visiting our contact page:
  👉 https://www.keto.com.au/pages/contact

Partially Fulfilled Orders (Missing Items)

If your order status shows “Partially Fulfilled” during the holiday season delay, this means:

• Some items were shipped first so you can get started sooner

• Remaining items will ship separately from another warehouse location

• We are aware of the outstanding items — no action is required from you

You will receive another shipping confirmation email when the remaining items are dispatched.

All holiday-affected orders are due to leave the warehouse by the week of 19 January 2026.

Normal Shipping Operations

Processing Times

• Orders ship same day or next business day, depending on:

  • When the order enters processing

  • Regional carrier cut-off times

• Carrier pickup delays may add 1 business day

Delivery Timeframes (After Dispatch)

Parcel Post

• Same state: 2–4 business days

• Interstate: 3–6 business days

Express Post

• Same state: 1–2 business days

• Interstate: 1–3 business days

Delivery times may vary depending on carrier conditions.

Check My Delivery Status or Get Help

For the fastest assistance, use our self-service contact portal:

👉 https://www.keto.com.au/pages/contact

This allows us to quickly:

• Locate your order

• Confirm fulfilment or dispatch status

• Check if your order is affected by current delays

Important to Know

• Delivery timeframes apply after dispatch, not from the order date

• Tracking details are sent once your order leaves the warehouse

• Partial fulfilment means more items are still on the way