Scams & Fraud SubscriptionsUpdated a day ago
This page explains what to do if we cannot locate your order, if your email or order number is not recognised, or if you believe you may have been scammed.
We Can’t Find Your Order – What This Usually Means
If we are unable to locate your order using:
Full name
Email address
Mobile number
Order number
it usually means the order was not placed on keto.com.au.
In these cases, you may have been affected by a Keto Gummies scam.
Important: We Can Only See Orders Placed on keto.com.au
We can only access and support orders that were placed directly on our official website:
If your order was placed on another website, even if it looks similar or uses the word “keto”, we do not have access to it and cannot cancel, refund, or track it.
Common Signs of Keto Gummies Scams
Many scam victims report the following:
Clicking a sponsored ad on Facebook or Google
Ads using AI-generated images of celebrities
A low initial price (e.g. “$69”) followed by unexpected charges (e.g. “$369”)
Bank transactions showing unfamiliar names such as:
Keto Flow
Keto Spark
Or other similar names
Receiving the wrong product (e.g. capsules instead of gummies)
Being unable to contact the seller
Some scammers have also managed to make transactions appear under merchant details similar to ours. This does not mean the order came from us.
More info here: https://www.keto.com.au/blogs/news/beware-keto-gummies-scams
If Your Email or Order Is Not Recognised
If we cannot find your order, please understand:
The order was not placed with Keto Australia
We did not receive your payment
We did not ship the product
We cannot cancel or refund the transaction
We genuinely sympathise, but we are not affiliated with these scam websites.
What You Should Do If You’ve Been Scammed
1. Contact Your Bank Immediately
Report the transaction as unauthorised or fraudulent
Ask about chargeback options
2. If You Paid via PayPal
Log in to your PayPal account
Lodge a claim under PayPal Buyer Protection
PayPal handles these cases independently and often refunds affected customers
3. Report the Scam
We recommend reporting scams to:
Scamwatch (ACCC)
Your bank
The police (for serious or repeated charges)
You are welcome to copy us at [email protected] so we can continue reporting these scams to authorities.
We Are Also Victims of These Scams
These fraudulent advertisers are:
Using misleading ads
Using fake endorsements
Operating overseas
Illegally using our business identity in payment descriptions
We actively report these scams to:
Google
Meta (Facebook)
Banking and merchant listing providers
Despite this, new scam sites continue to appear.
How to Protect Yourself in the Future
To avoid scams, we recommend:
Only purchasing from keto.com.au
Typing the website address directly into your browser
Avoiding impulse clicks on ads
Checking that a website has a valid Australian ABN
Using secure payment methods like PayPal
Being cautious with subscriptions
Being skeptical of celebrity endorsements and AI-generated content
Legitimate businesses will:
Have clear contact details
Allow you to speak to real people
Be registered in Australia
If You’re Unsure About a Charge
If you’re unsure whether a charge is from us:
Check if the order number starts with #KETO
Contact us at [email protected] with the transaction details
We’re happy to confirm whether it’s from keto.com.au.
Important Boundaries
We cannot refund or cancel orders not placed on keto.com.au
We cannot access or intervene in third-party scam transactions
Refunds for scams must be handled through banks or PayPal