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Checkout & Website Issues
Fix an Issue Completing Checkout
Troubleshooting steps:
Fix a discount code that isn't applying
Common reasons and solutions:
Fix a payment button or page that won't load
Troubleshooting steps:
Report a website error or bug
How to report:
Check which browsers or devices work best
Recommended browsers (latest two versions):. Important notes:. Quick check: If your admin or checkout isn't loading, visit Shopify Status to check for active issues.