Troubleshooting steps:<ul><li>Try using a different browser (Chrome, Firefox, Safari, or Edge - latest two versions supported)</li><li>Clear your browser cache and cookies, then try again</li><li>Ensure your browser is up-to-date</li><li>If using Shop Pay, log in to your Shop Pay account first before proceeding</li><li>Check that JavaScript is enabled in your browser</li><li>Try on a different device (mobile vs desktop)</li><li>Disable browser extensions temporarily, as they may interfere with checkout</li><li>If the issue persists, contact the store directly using their contact form, email, or phone number found in your order confirmation</li></ul>

Fix an Issue Completing Checkout

Common reasons and solutions:<ul><li>&quot;Enter a valid discount code&quot; = The code doesn&apos;t exist, has expired, or isn&apos;t currently active</li><li>&quot;Discount code isn&apos;t valid for the items in your cart&quot; = The code doesn&apos;t apply to your specific products</li><li>&quot;Some discount codes couldn&apos;t be used together&quot; = Multiple codes can&apos;t be combined; the best combination has been applied automatically</li><li>Code field not visible? Check if you&apos;re using Shop Pay - you must log in to your Shop Pay account first for the discount field to appear</li><li>Verify the code hasn&apos;t expired (check the end date/time)</li><li>Ensure your cart contains eligible products for that specific discount</li><li>Try applying the code again, checking for typos or extra spaces</li></ul>

Fix a discount code that isn't applying

Troubleshooting steps:<ul><li>Refresh the page and try again</li><li>Clear your browser cache and cookies</li><li>Update your browser to the latest version (Shopify supports the latest two versions of major browsers)</li><li>Try a different browser (Chrome recommended for best results)</li><li>Check your internet connection stability</li><li>Disable VPN or proxy services temporarily</li><li>Try on a different device or network</li><li>Check <a href="https://www.shopifystatus.com/" rel="noopener noreferrer" target="_blank" data-is-on-page="false" style=" text-decoration: none;">Shopify Status</a> to see if there&apos;s a known outage</li><li>Look for the secure checkout indicator (URL should start with https://)</li><li>If the problem continues, contact admin@keto.com.au</li></ul>

Fix a payment button or page that won't load

How to report:<ul><li>Contact the store directly using their contact information (found on the website footer, contact page, or order confirmation email)</li><li>Include these details in your report:<ul><li>What you were trying to do</li><li>The exact error message (screenshot if possible)</li><li>Browser and device you&apos;re using</li><li>Steps to reproduce the issue</li></ul></li><li>You can reach stores via: email, contact form, phone, or social media messaging (Facebook Messenger, etc.)</li><li>Note: Shopify provides the platform, but individual stores manage their own websites and are responsible for fixing store-specific issues</li></ul>

Report a website error or bug

Recommended browsers (latest two versions):. Important notes:. Quick check: If your admin or checkout isn't loading, visit Shopify Status to check for active issues.

Recommended browsers (latest two versions):<ul><li>Google Chrome (recommended for best results)</li><li>Mozilla Firefox</li><li>Apple Safari (MacOS and iOS)</li><li>Microsoft Edge</li><li>Opera</li><li>Google Chrome for Android</li></ul>Important notes:<ul><li>Always use the latest version of your browser</li><li>Older operating systems may not support recent browser versions - consider updating your OS or device</li><li>Ensure the checkout URL starts with https:// for secure transactions</li><li>If you see a message to update your browser, follow the on-screen prompts</li><li>After updating, clear your cache if issues persist</li><li>Mobile devices: Use Safari for iOS or Chrome for Android</li></ul>Quick check: If your admin or checkout isn&apos;t loading, visit <a href="https://www.shopifystatus.com/" rel="noopener noreferrer" target="_blank" data-is-on-page="false" style=" text-decoration: none;">Shopify Status</a> to check for active issues.

Check which browsers or devices work best

Keto

Checkout & Website Issues

Keto Meal Plan eBook

How the Keto Day & Night Gummies Set Work

How the Keto 30-Day Metabolic Reset Works

What is Ketosis?

Benefits of Keto

Insulin and Ketosis

Ketosis vs Ketoacidosis

Keto Adaptation and the Keto Flu

Getting Started with Keto

How Keto Burn+ Gummies Work

What ingredients are in Keto Burn+ Gummies?

How to Take Keto Burn+ Gummies for Best Results

What to Expect When Taking Keto Burn+ Gummies

Keto Burn+ Gummies Possible Side Effects

Keto Burn+ Gummies: Dietary & Lifestyle Suitability

Keto Burn+ Gummies

How Keto Sleep+ Gummies Work

What ingredients are in Keto Sleep+ Gummies?

Are Keto Sleep+ Gummies suitable for my diet and lifestyle?

Keto Sleep+ Gummies Possible Side Effects

Keto Sleep+ Gummies

How Keto Tone+ Creatine Gummies Work

Keto Tone+ Creatine Gummies

How Keto Vital Meal Replacement Shakes Work

What ingredients are in Keto Vital Meal Shake?

Keto Vital Meal Shake

How to Measure Ketosis: Blood Ketone Meters

Best Time to Test Ketones for Accurate Results

How the Keto Blood Test Monitor Works

Blood Ketone Testing

Products, Ingredients & Safety

Problem With My Delivery

Problem with My Delivery

Manage My Account & Subscription

Reset my password or sign in

Update my email or phone number

Update my delivery address

Managing/Cancelling Your Subscription

Delivery timeframes: Where is my order?

Track My Order & Shipping

Returns, Refunds & Money Back Guarantees

Requesting a Refund

Returns & Refunds

Scams & Fraud Subscriptions

Scams, Fraud & Security

Careers at Keto Australia

Keto Australia Ambassador Program

Brand Assets & Usage Guidelines

Wholesale & Private Label Supply

Partnerships & Business Enquiries

Research & Science Enquiries

Research & Science

PR, Media & Press Enquiries

PR, Media & Press